Urgent Alert: Audiobook Access Issues on Libby Explained

UPDATE: Audiobook enthusiasts using the Libby app are facing significant access issues as popular titles remain unavailable due to exclusive rights held by Amazon’s Audible. Cathy Mason, the Digital Buying Lead at the Columbus Metropolitan Library, recently revealed these challenges in a widely shared social media video that has garnered over 50,000 likes.

In the 90-second clip, Mason emphasizes the frustration felt by library users who often cannot access desired audiobooks because they are “Amazon exclusives.” “It’s crushing,” she states, explaining that the library cannot purchase these titles, which limits options for patrons. “We’re stuck, there’s no way around it,” she adds, highlighting the unfortunate reality that even authors may be unaware of these restrictions.

The Libby app allows users to borrow digital audiobooks, e-books, and magazines through local libraries, but the availability of certain audiobooks is severely restricted. Mason elaborates on the complex purchasing process for digital content, noting that publishers impose limitations on licenses. “One model allows us to buy 10 copies that we can keep forever, while others are metered by time or checkouts,” she explains. This means users often have to wait for titles to be returned before they can borrow them, much like traditional library books.

Mason further illustrates the dilemma faced by libraries, stating, “There are titles I would buy repeatedly, but I can’t because Audible has the exclusive contract.” She expresses concern that unless Audible changes its policies or is acquired, these titles will remain out of reach for library patrons.

The video has sparked outrage among viewers, with comments flooding in criticizing Audible’s exclusive rights. One viewer stated, “Amazon exclusives shouldn’t exist. The monopolization of knowledge shouldn’t exist.” Another echoed the sentiment, insisting, “If Libby doesn’t have it, I’m not gonna read it,” emphasizing their commitment to supporting the library rather than paying for Amazon services.

There have even been calls for legal action against Audible, with one commenter suggesting that exclusive contracts may violate the Americans with Disabilities Act (ADA).

Support for Mason and the library system is palpable, with many users expressing appreciation for the transparency she provided. “I love her giving us the library tea!” one user remarked, while another noted, “It’s really sad Amazon wouldn’t allow libraries to buy their exclusives—libraries are such an important resource!”

Libby, a key player in digital library services, is part of OverDrive, which also offers other apps like Sora for children’s content and Kanopy for streaming films. Some users may also access Hoopla, which provides a broader range of digital content, including music and comics.

Library patrons frustrated with audiobook access are encouraged to reach out to their local library for more information about digital offerings. The challenges highlighted by Mason underscore a growing concern among library users regarding the impact of corporate exclusivity on public resources.

As this situation develops, it remains critical for users to stay informed and advocate for their access to inclusive library services.