ServiceNow Acquires Work4Flow’s Now Assist Solution for AI Expansion

On October 17, 2025, Work4Flow Inc. announced the sale of its Now Assist Readiness Evaluation solution to ServiceNow, marking a pivotal step in enhancing enterprise AI capabilities. This acquisition will integrate the solution more deeply into the ServiceNow ecosystem, providing organizations with a structured framework to evaluate their AI readiness and identify gaps in automation.

Enhancing AI Adoption and Business Value

The Now Assist Readiness Evaluation is designed to help organizations align their AI use cases with tangible business outcomes. As companies increasingly embrace agentic AI, the need for comprehensive assessments becomes vital. The solution aims to facilitate rapid deployment of AI features, thereby minimizing risks and enabling teams to achieve measurable results more efficiently.

Since its launch, Now Assist Readiness Evaluation has been instrumental in deploying Now Assist capabilities across various sectors, including Fortune 500 companies, rapidly growing SaaS firms, global educational institutions, and leaders in healthcare. With a strong demand for its services and a growing pipeline into 2026, the solution continues to drive significant value in the evolving landscape of agentic AI.

Sanjay Gupta, CEO and founder of Work4Flow, emphasized the importance of the acquisition by stating, “We built Now Assist Readiness Evaluation to help scale agentic AI adoption for ServiceNow. By making readiness measurable, we help customers accelerate enablement and realize ROI faster.” He added that partnering with ServiceNow allows for the scaling of best practices to deliver immediate value to clients.

Aiding Organizations in Transformation

Jon Sigler, Executive Vice President and General Manager of AI Platform at ServiceNow, highlighted that impactful business transformation begins with a clear understanding of an organization’s AI readiness. He noted, “As we expand the tools and resources available to assess, deploy, and scale agentic AI across the enterprise, we’re helping customers move forward with confidence and accelerate time to value.”

Work4Flow’s agentic AI applications are tailored to help organizations increase their return on investment by eliminating hidden blockers, such as untracked customizations. These applications enhance planning and maximize ROI across digital workflows, ensuring that companies can fully capitalize on their AI investments.

As a trusted partner of ServiceNow, Work4Flow focuses on agentic AI implementation, assisting customers in navigating their AI journeys. The company has developed an extensive suite of agentic AI Skill-Kit applications available on the ServiceNow Store, specializing in Now Assist and custom AI solutions. With a team of over 80 skilled engineers operating across the USA, India, the UK, and Singapore, Work4Flow ranks among the top partners for Now Assist and agentic deployments.

This acquisition not only solidifies Work4Flow’s position in the AI landscape but also showcases ServiceNow’s commitment to enhancing AI capabilities for its clients. As organizations seek to unlock the full potential of AI, the Now Assist Readiness Evaluation is poised to be a critical tool in their arsenal.